Global Data Pass with Airalo

Offer affordable travel data in 200+ countries through an Airalo co-branded journey.

Global Data Pass gives customers affordable prepaid data in 200+ countries and regions. Their Reach service and primary number stay active.

Overview

Global Data Pass is powered by Airalo. Customers move from a Reach channel to a co-branded Airalo page. They create an Airalo account and complete their purchase there.

There are no physical SIM swaps. Airalo manages the Global Data Pass after purchase. Reach remains the primary mobile provider.

Airalo owns Global Data Pass purchases, account management, support, refunds, and chargebacks.

Brands should expect enablement of this feature in two weeks after Reach picks up the request.

At a glance

What customers get

• Affordable international data with no roaming fees from their primary provider.
• Local, regional, and global prepaid plans.
• Digital installation, top-ups, and usage management through Airalo.

What stays with Reach

• The customer’s existing mobile service remains active.
• The customer keeps their primary number.
• Reach remains their primary mobile provider.

What Airalo manages

• A separate Airalo account and credentials.
• eSIM purchase, activation, usage, and top-ups.
• Support, refunds, and chargebacks.

Customer journey

Travel eSIM appears in the header banner and footer across Web and App. It is available before and after purchase. Each entry point explains the service and redirects customers to the co-branded Airalo page.

1

Select Travel eSIM

The customer selects Travel eSIM from the header banner or footer on Web or App.

2

Continue to Airalo

The customer is redirected to the Airalo co-branded page.

3

Create an Airalo account

The customer creates an Airalo account.

4

Purchase and activate

The customer purchases and activates the eSIM through Airalo.

5

Manage the eSIM

The customer manages usage, top-ups, and the eSIM lifecycle through Airalo.

Plans and service

Airalo is an eSIM marketplace. An eSIM is a digital SIM built into a device. No physical SIM card is required.

Airalo connects customers to local partner networks. It does not operate its own network. Customers can choose prepaid data plans for:

• Local — one country.
• Regional — multiple countries within a region.
• Global — many countries across regions.

Customers pay upfront and can top up while traveling. Most plans are data-only. Some destinations offer calls, texts, or unlimited-data options. Availability varies by plan and destination.

Device requirements

Customers need a device that:

• Support eSIM.
• Be carrier-unlocked and not network-locked.
• Not be jailbroken (iOS) or rooted (Android).

Some regional models do not support eSIM. Customers can check compatibility through Airalo.

Customer messaging

Use these points in customer-facing communications:

• Your existing Reach service and primary number remain active.
• Airalo provides the international data connection.
• Purchase and eSIM management take place in Airalo.
• Customers need a separate Airalo account.

Support, refunds, and chargebacks

Airalo provides all Global Data Pass support. Its support details and FAQs appear on the Airalo co-branded page. They are not available in Reach. Airalo also handles all refunds and chargebacks under its policies.

Questions or clarification? Reach out to your respective account manager or email us at [e-mail] for help and support.