Accessibility Widget

Add an AI-powered accessibility widget to improve usability and support WCAG-aligned customer journeys.

The Accessibility Widget is available for Echo sites. It is not available for landing pages.

The Accessibility Widget is an AI-powered accessibility layer for customer-facing Echo sites. It continuously scans for common accessibility issues and provides visitor controls for a more accessible browsing experience.

It supports WCAG-aligned web accessibility efforts without a separate manual remediation project. See the Bolt-ons catalog for the request process.

Best suited for

Use this bolt-on for client sites and portals with evolving content or code. It can support WCAG, ADA, and Section 508 accessibility requirements.

It is particularly useful for:

• Storefronts with frequent plan, promotion, or device updates.
• Customer account and checkout journeys.
• Support portals used by customers with different access needs.

What you get

Capability	Description
Automated remediation	AI scans and remediates common issues, including missing alt text, ARIA labels, and keyboard traps.
Visitor controls	Visitors can use accessibility profiles or adjust contrast, text size, and motion.
Continuous scanning	The widget rescans every 24 hours after installation.
Standards alignment	It supports WCAG 2.1 AA, ADA, Section 508, and international standards, including the EAA.
Simple deployment	Reach installs one script on the Echo site. Existing pages need no redevelopment.

Accessibility profiles and controls

Visitors can select a profile or customize individual settings.

Option	Supports
Screen reader and keyboard profiles	Screen reader optimization and keyboard-only navigation.
Cognitive and seizure-safe profiles	Reduced distractions and controls for cognitive or seizure-related needs.
Display controls	Contrast, text size, and motion preferences.

Business use cases

• Reduce accessibility gaps: Identify and address common issues as the site changes.
• Improve customer access: Keep account, checkout, and support journeys easier to use.
• Support procurement reviews: Address common accessibility criteria in enterprise and public-sector reviews.

Scope

In scope

• Widget installation and configuration on an Echo site.
• Automated scanning and remediation of common accessibility issues.
• Continuous 24-hour rescans.
• Visitor profiles and individual adjustment controls.
• Multi-language interface support.

Out of scope

• Deployment on marketing landing pages.
• Manual code remediation for complex custom components.
• Formal VPAT documentation or legal compliance certification.
• Litigation defense.

The widget supports accessibility efforts. It does not provide legal certification or guarantee compliance.

How it works

1

Install and configure

Reach installs and configures the widget on the Echo site.

2

Audit and remediate

The widget audits the site and applies automated fixes. Initial remediation typically completes within 48 hours.

3

Rescan every 24 hours

The widget rescans and re-remediates after content and code changes.

4

Enable visitor adjustments

Visitors select a profile or customize settings for their needs.

5

Monitor the integration

Reach monitors the integration as part of ongoing platform support.

Pricing

Tiered annual pricing based on site scale and support level. Contact your Account Manager for a proposal.

Frequently asked questions

Is the Accessibility Widget available on landing pages?

No. The widget is available on Echo sites only.

How quickly does the initial audit complete?

Initial remediation typically completes within 48 hours of installation.

Does the widget replace manual accessibility remediation?

No. Complex custom components may need manual code-level remediation.

Support information

Questions or need clarification? Reach out to your respective Account Manager or email us at [e-mail] for assistance and support.