Mobile for SMB by Reach
Business mobile with shared account controls, bulk workflows, and line-level visibility for small teams.
Quick snapshot
What it is
Mobile for SMB by Reach gives small teams one place to manage company mobile service.
All employee lines sit under one business account. One owner manages the account across web, app, and agent support.
Channel coverage and line rules follow the standard Reach model for business accounts.
Account model
The account is set up as a business account from day one.
Business name and email: stored on the account and shown in reporting
Company logo: shown in the web portal
SMB account flag: visible across search, filters, and reporting
All lines belong to the same business account.
Up to 25 lines
Primary and Secondary designations
Different plans per line
Full account-wide visibility for the owner
This is not a loose bundle of consumer lines.
It behaves like a business account with shared visibility and shared controls.
Setup flow
Getting live covers verification, profile setup, line setup, and payment.
The supporting rules for plans, promotions, and payments follow the standard Reach policy set.
What the account owner can do
View every line in one dashboard
See status, plan, SIM type, and line role
Change plans directly
Review plan change history
Add lines one by one or by bulk upload
Manage billing, invoices, and cards in one place
International features follow the standard international policy.
View real-time usage by line
Enable or restrict international roaming
Enable or restrict international calling
Manage data throttling or pause through support
Manage caller ID block through support
The owner manages the account in the web portal or mobile app and can contact support when needed.
The 25-line limit applies across the full business account.
Plans and promotions
The catalog policy behind this section follows the standard product, plan, and promotion rules.
Billing and credit visibility
The owner has a live financial view of the account, including:
Credit limit: total limit, available credit, and unbilled charges
Unbilled charge breakdown: roaming, international calling, extra data, and other add-ons
Billing history: payment history, previous periods, and next bill date
Recurring charge timing, payment handling, refunds, and dunning follow the standard billing and payment rules.
Structured business billing models are in development. More details will follow in future releases.
Coming soon
Mobile for SMB by Reach is still expanding.
Employee logins
Separate SMB admin role
Controlled account-level permissions
Employee self-service requests routed for admin approval
Business billing models
Fixed monthly billing dates
Tax exemption support
Port-out lock for business numbers
Business-specific communications
Business verification in sign-up and purchase flows
SMB vs standard account
Account type
Individual
✅ Business, flagged platform-wide
Business name and email
✗
✅ Captured on the account
Number of lines
Single or few
✅ Up to 25 lines
Company logo
✗
✅ Uploadable and shown on the web portal
Business-filtered plan catalog
✗
✅ Only business plans shown
Per-line shipping addresses
✗
✅ Supported
Unbilled charges breakdown
Basic
✅ Detailed by service type
Plan history per line
Limited
✅ Fully recorded
SMB-specific promotions
✗
✅ Auto-applied at checkout
Frequently asked questions
How many lines can an SMB account have?
An SMB account supports up to 25 lines.
What happens after we purchase?
Reach confirms your business requirements and setup scope.
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