# Standard Reports & Dashboards

### Overview

Reach Platform includes a **standard reporting and analytics layer**. It provides visibility into **business performance**, **operations**, **customer lifecycle**, and **revenue**.

**Dashboards** and **reports** are included for all Reach Platform brands. They do not require **custom development**. They support **day-to-day operations** and **executive reporting**.

### Audience

* Operations and program management
* Customer support leaders and supervisors
* Growth and marketing stakeholders
* Product and business owners
* Finance teams
* Executives

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For detailed report definitions and the full reports stack, contact your Brand Account Manager.
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### Access in Reach Central

All standard dashboards and reports are accessed in the **Reach Central** portal.

* **Dashboards**: visual, near-real-time monitoring
* **Reports**: detailed, downloadable views for operations and reconciliation

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Access is role-based. Users only see the data and modules permitted by their role.
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If your agents authenticate via SSO, see [SSO — Agents](/customizations-and-bolt-ons/sso-agents.md).

### Standard dashboards

These dashboards are included by default for every Reach Platform brand.

#### Operations dashboard

Operational health across activations, provisioning status, port-in/port-out activity, and success/failure trends.

<figure><img src="/files/gBqc8l6k9BolVeal2Jo5" alt=""><figcaption></figcaption></figure>

#### Support dashboard

Support workload and efficiency. Includes ticket volume trends, open vs. resolved cases, and escalation visibility.

<figure><img src="/files/rTmXye9A7a41yQ9qH6GS" alt=""><figcaption></figcaption></figure>

#### Growth dashboard

Subscriber acquisition and churn. Includes gross purchases/activations, active base, and funnel visibility from purchase to activation to retention.

<figure><img src="/files/QFPvkscA6PrENQeXdJyj" alt=""><figcaption></figcaption></figure>

#### Usage dashboard

How subscribers consume services. Includes aggregate usage trends and usage distribution by plan and service.

<figure><img src="/files/DLSApuQMsNRE8Ve3ibgO" alt=""><figcaption></figcaption></figure>

#### Revenue dashboard

Commercial performance over time. Includes revenue trends, revenue by plan/service, and month-to-date (MTD) and cumulative views.

#### Executive dashboard

High-level snapshot across activations, churn, active base, and revenue summary.

<figure><img src="/files/guQHcBYr0vcHFN7EhWlr" alt=""><figcaption></figcaption></figure>

#### Feature funnel view (where applicable)

Lifecycle and feature funnel analysis. Availability depends on data readiness. It complements standard dashboards.

### Standard reports

Standard reports support deeper operational and financial analysis. Reports can be viewed or downloaded based on permissions.

Reports are delivered on **defined cadences** such as daily, weekly, or monthly. The set is consistent across Reach Platform brands, with minor variations based on enabled features.

**Terms used**

* **MTD**: month-to-date
* **ILD**: international long distance
* **IR**: international roaming

#### Subscriber reports

Subscriber-focused reporting for base health and movement. Use this set to monitor subscriber status, gross adds, churn, porting, and plan migration.

#### Revenue and billing reports

Commercial and billing reporting for reconciliation and performance tracking. Use this set to analyze charges, payments, refunds, discounts/credits, plan revenue and cost, top-ups, and ILD/IR revenue and balances.

#### Collection and remittance reports

Cash movement reporting for finance reconciliation. Use this set to track what was collected and what was remitted over daily and monthly windows.

#### Usage reports

Consumption reporting across domestic usage plus international services. Use this set for daily/monthly summaries and detailed views (subscriber-level) across domestic data, ILD usage, and IR usage (data, voice, and text).

#### Logistics and shipment reports

Fulfillment reporting for SIM and device shipments. Use this set to track shipment activity, order/shipping status, and fulfillment volume trends.

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Questions or clarification? Reach out to your respective account manager or email us at <accounts@reachmobile.com> for help and support.
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