Device insurance

Device insurance (MDC) add-on offered during purchase and shortly after activation.

Overview

Device insurance (MDC) is an add-on offered during device purchase.

Existing customers can also add it shortly after activation.

This page is part of Ecommerce.

Device insurance (MDC)

Device insurance add-on offered during device purchase and (for existing customers) shortly after activation.

• Offered on device detail pages and in cart.

• Eligibility validated based on customer location and device.

• Charged via card payment (not financed).

• Supports new device and BYOD use cases.

• Claims handled via Asurion workflows.

Purchase flows

New device insurance purchase (new device)

Device insurance can be added during a new device purchase if the device is eligible.

• Entry points: device detail page and cart.

• Customer consents to coverage terms at checkout.

• If the customer is activating a new line, coverage is tied to the new device order.

BYOD device insurance purchase

BYOD device insurance is offered only for eligible devices.

• Eligibility follows the approved BYOD device list supplied by Asurion.

• Customer must provide required device details and attest to device condition (consent stored).

• BYOD device insurance can be purchased:

  • in the customer web/app experience, and

  • via the agent back-office (RC) portal.

Activation rules (all purchases)

• New mobile users can buy MDC during purchase if the device is eligible.

• Existing mobile users can buy MDC:

  • within 30 days of activating a line, or

  • during the add-line flow (if the device is eligible).

• If the line is active, MDC is enabled immediately after purchase and IMEI eligibility validation with Asurion.

• BYOD MDC supports auto-activation:

  • immediately after line activation for new purchases, or

  • after successful payment for already active lines.

Billing, settlement, and ownership

Settlement timelines and commercial terms are indicative. Confirm during onboarding and contract finalization.

• Device insurance is charged via card payment (not financed).

• The platform collects the payment via the brand’s payment gateway setup.

• The platform settles device insurance proceeds to Asurion per the agreed billing cycle.

• Claims are handled through Asurion workflows.

Post-purchase visibility

• Device insurance status is visible in order history / My Orders (where enabled).

• Device insurance activation happens post-order confirmation per partner terms.

Questions or clarification? Reach out to your respective account manager or email at [email protected]