Porting & Usage Data FAQ

Port-in flow basics and CDR availability.

Quick answers

How do port-ins work?

Port-in is supported as part of the standard onboarding flow (when enabled).

High-level flow:

• customer selects port-in during checkout

• customer enters current carrier details and porting credentials

• Reach validates inputs and submits the port request

• port status is tracked and shown to the customer or agent

Porting timelines depend on donor carrier response, regulatory rules, and data accuracy.

How can CDRs be made available? Is there a lag?

CDRs (Call Detail Records) are available through reporting and data feeds.

Common access options:

• standard dashboards

• scheduled exports

• secure file transfer (SFTP)

• API access (when enabled)

CDRs are not real-time.

There is a processing delay due to mediation and upstream network processing.

Reach normalizes CDRs.

The brand consumes them for billing, analytics, and compliance needs.