Trade-in

Trade-in flow that lets customers offset the upfront device cost.

Overview

Trade-in lets customers offset the cost of a new device at purchase.

This page is part of Ecommerce.

Trade-in

End-to-end trade-in flow that lets customers offset the cost of a new device.

• Trade-in discovery on device detail pages.

• Real-time eligibility checks and value estimates via Asurion.

• Consent captured at checkout.

• Lifecycle visible in order history.

• Automatically canceled if the associated device order is canceled.

• When complete, trade-in value is applied as credits to the customer’s mobile billing account.

Trade-in steps and lifecycle statuses

• Trade-in is linked to a completed new device purchase.

• Trade-in ID is generated by Asurion.

• Customer must enter IMEI and provide consent (timestamp stored).

• Lifecycle statuses:

  • Order received

  • Order processed

  • Device received and inspected

  • Offer accepted or declined

Settlement and credits

Settlement timelines and commercial terms are indicative. Confirm during onboarding and contract finalization.

• Trade-in value is applied as future credits to the customer’s mobile billing account.

• Asurion pays the platform for the trade-in value (plus any agreed markup).

• The platform applies credits to the customer’s billing account.

• Any client revenue share is settled per the commercial agreement (if applicable).

Title transfer (trade-in device)

• Title transfers to Asurion when the customer accepts the offer and Asurion receives the device.

• If the associated new device order is cancelled, the trade-in is voided.

  • No title transfer occurs in that case.

Tracking and post-purchase visibility

• Trade-in is tracked independently from the new device shipment.

• Trade-in lifecycle is visible in order history / My Orders (where enabled).

Questions or clarification? Reach out to your respective account manager or email at [email protected]